| Help Desk (Reactive Maintenance) |
| The Manhattan Help Desk is a customizable Portal which enables prompt, efficient management of reactive maintenance calls, work order functionality and response monitoring and analysis. It includes resource scheduling and the ability to charge allocations from a workshop pool, as well as charge back the appropriate cost center. It is integrated with Work Order Processing, Contract Management, Project Management and Planned Maintenance, as well as property, tenant and lease information. Manhattan leads the Work Order Work Group of OSCRE and will include the resulting standard when it is completed and published. |