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Press & Announcements

New Manhattan Customer Support Portal
- Deb Vallo, VP of Client Services, Manhattan Software

Manhattan Software is committed to delivering outstanding customer service. As part of that effort, we have launched a new, more robust Customer Support Portal (CSP). The Portal continues to provide real-time insight into reported issues and self-service access to the Knowledge Base, but it now also offers many other features right at your fingertips:

• Generate reports of open and/or closed issues (including graphical representations)
• Easily navigate directly to support cases through links provided in reports
• Export reports to MS Excel®
• Edit the subject, description and priority of submitted support cases
• Utilize pre-defined views to quickly sort cases - view just your cases or all the cases for your organization
• Re-sort case views simply by clicking column headings
• Access documentation including user guides and release notes
• Change your CSP password and update your contact information

These new enhancements are a direct result of your feedback and requests, demonstrating Manhattan's top priority is always its customers.