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Blue Cross, Blue Shield of RI


Blue Cross Blue ShieldChallenge: State’s leading health plan provider needed a technology solution to streamline real estate, facilities and operations management for 1,200 employees who work in 400,000 square feet in six downtown Providence, RI buildings. Floor plans and information were out of date. Facility managers had to physically walk the floors to get an accurate picture of space utilization. Real estate executives had no way to build reports for senior corporate management.

Solution: Manhattan Software provided a global, integrated solution for all corporate real estate information, including feeds from HR and Finance. CenterStone replaced disparate lease and space management point solutions with the most configurable, easy-to-use and fully integrated approach to workplace management.

Results:
  • BCBSRI: CenterStone “measurably improves facilities and financial performance”
  • Centralized view of people, spaces and assets allows BCBSRI to better understand, manage and support its facilities, employees, operations and real estate costs and make decisions about expansion, consolidation and new locations
  • On-demand solution ensures BCBS always has the most up-to-date features, without hardware, software and maintenance worries
  • Easier to work with outsourcing partners and manage their activities in CenterStone
  • CenterStone helps BCBSRI minimize the number of  expensive employee moves
  • 5% reduction in costs, $500,000 savings annually
  • Real-time metrics (square footage by department, available space in buildings, vacant workspaces, service coverage, locations of employees, assets and safety equipment)
  • Benchmark BCBSRI on space, budgeting and operations against other Blue Cross chapters and International Facility Management Association (IFMA) standards
  • Speeds up the company’s disaster recovery and business resumption processes
  • Can accomplish the same or more work with one fewer full-time employee

“The information you can get out of CenterStone is just incredible. It makes good business sense to do this. Even if we improve efficiency by just a small amount, it adds up to a big number in savings.”
- Tom Bovis, Assistant Vice President of Engineering and Administrative Services for BCBSRI